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Before Wrapping

There are a few things you need to take note of. 

Please check below before placing your order.


    　
    　
    　Cash, perishable items, fresh flowers, or items that may be damaged during the wrapping process. We appreciate your understanding.
    　
    　Customers are responsible for removing price mark and price tag by yourselves. Please let us know if you need us to check if any price mark or price tags still left.
    　
    　We are NOT responsible for any damage or staining of the goods. Please be sure to check the condition of your goods before you ask us for wrapping. We may not accept fragile items. If you wish to wrap delicate items or items that cannot be placed upside down, please check with us in advance.
    　
    　No problem if you hand-deliver the wrapped goods. However, if you intend to send the wrapped goods by courier service, it is prohibited by Japanese Postal Law to put any type of personal correspondence in the parcel. Please be careful if you are planning to ship the wrapped goods by courier service. However, you can put a simple message card. If you have any questions, please feel free to contact us.

    　When you send the items to be wrapped to TSUTSUMIYA KOBO by courier service, in case of items being lost or damaged during the delivery, you are responsible for negotiating with the shipping company.In case of item being lost or damaged during shipping from TSUTSUMIYA KOBO to the customer, we will negotiate with the shipping company.The amount of compensation for damages is based on the terms and conditions of each delivery service company (generally, the maximum compensation is 300,000 yen).
    Since the copy of the slip is required for negotiation, please do not throw it away but keep it.
    If there is no noticeable damage to the exterior, it may not be covered by the compensation.
    　
    ＜Posting your goods photo on Twitter and our website＞
    　Is it OK to post pictures of your goods in complete wrapping on Twitter and our website? (Please note that we do not necessarily promise to post.)
    Yesno
    　
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